I'll start off by saying the gutters we had installed look great and I'm very happy with the work they did on the house. The two man team that came out were very professional and polite and did a great job with everything. Based on the work done, I definitely recommend Frazier for gutter work. My gripe with this company is communication, and I hope they improve on this because it's their main weakness from my experience with them. After having someone come out and give us a quote, I was emailed the estimate to sign and return in order to confirm the work. I had it signed and returned via email immediately, and then never heard back. When I contacted them they were always polite and friendly on the phone but explained I would just get a call from the installers a couple of days before they were able to make it out. It took me two more calls over the next few weeks to get an idea of when they were going to make it out. They were always apologetic and nice and respectful, and I understand that with current circumstances being short staffed, along with a week of rain, things can get backed up. But it's frustrating that I had to reach out to them to even know if they were going to do the work on our house. So this review is more for the company: Evan sending out an email or calling the customer once a week with an update would've been enough. Not everyone has the luxury of working from home like my wife and I have been fortunate enough to have, and some people have to schedule time to be around for work like this. A little communication goes a long way. One more thing: add a way to pay invoices online. I couldn't pay the workers the day of for some reason, so now my options are mail a check or pay an extra 2% fee to use my debit card? Anyway, I definitely recommend this company because the work was excellent and the gutters and color look great on the house. I just hope they can improve their customer relations and communications a bit.
I've used these guys for years. Five roof replacements. They just finished a steel roof on my office. Great results, perfect service. Highly recommended
Frazier came highly recommended and there are good reasons for it. Not only did they do a great job with the roof, the managed other aspects of repair with siding and fence work too. Michael Serenil did a fantastic job from beginning to end, helping as we communicated with insurance and more.
We have been very satisfied with the product; our salesperson, Neal Rowland; the hard working crew with Morris as the leader and Henry as a major staff person, both of whom had been with the company for 35 years! The roof looks great and the gutters are well done.
They did an excellent job on my roof 17 years ago so I called them about doing a front guttering job recently. They installed bigger diameter downspouts so the gutters won't overflow over the edges and screws instead of the old long nails that used to secure it and all new guttering for 382. VERY impressed with them again. These guys are PROS and prompt.
Frazier Roofing and guttering are honest, reliable, prompt and professional. They are familiar with the insurance claim process and met insurance adjuster at the property. No job is too small. They do small repair include cleaning gutter. I used Frazier for an emergency repair a couple of years ago in a freezing raining day. They came out in a couple of hours and did temporary covering to prevent further damage. We continue to use Frazier for all our properties needs since the first repair and recommend this company to all my family and friends. 5 stars to Frazier roofing & Guttering Co.
Frazier Roofing and Gutters has always been our first contact for roofing and gutter needs. Recently, Bobby and Daniel had to come out to replace some shingles from past storms and winds. As always, along with the rest of the staff, they were prompt, professional, and conducted the work quickly and did not inconvenience us in the slightest. Unlike, some other companies, they explained exactly what needed to be done without any fluff, and did exactly what they said they were going to do without any added cost. We will continue to use Frazier for our home needs, and highly recommend any - and everyone else to use them also. I cannot say enough about the dispatched individuals, along with Mr. Steve from the office, and everyone involved in scheduling. 5 Stars are not enough for the professionalism of this company. If you want the job done right and quickly, contact Frazier. Thanks again y'all.
Mike Serenneli was very helpful and responsive with any and all questions. The crew did a great job finishing up the roof replacement in a timely manner and the gutter replacement was done immediately after the roof completion. I was impressed with the way they covered my pool and landscaping from debris. Overall they did a great job and I would recommend them.
Great people. Salesman helped with insurance process. Installation team very good. HIghly recommend, timely and honest. Refreshing.
I remain totally impressed with all the members of Frazier Roofing. Every step of the process is explained before the work started. Communication with the office is always courteous and efficient. The consultant and the work crews are equally professional, courteous and efficient. Frazier Roofing is Outstanding from start to finish! And left a cleaner area then when they arrived. always a blessing to be around the owner Rich and company. If ever in need you would be foolish to go with anyone else.
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